contact us

E-Chamber is an Australian owned company and is a part of bird healthcare. E-Chamber is an environmentally friendly company and product.

head office
1/11 Sabre Drive
Port Melbourne VIC 3207
T  +61 3 9645 2977
F  +61 3 9645 3379

europe office
Le Roudier Sud
Saint Astier, France 24110
T  +33 9 675 623 04
F  +33 553 4623 04
M  +33 782 2063 90

office hours
Monday to Friday
9am – 5pm

call us toll free today on
1300 365 561
Australia wide

or internationally
+61 3 9645 2977



website terms of use

The website has been developed by Bird healthcare Pty Ltd, referred to as BHC in the below Terms and Conditions. This page explains the 'Terms of Use' for this website.

1. Acceptance And Compliance

The site (the "Website") is owned and operated by Bird Healthcare Australia Pty Ltd ("BHC"). Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Website (known collectively as "Conditions of Use"). Your use and/or continued access to the Website constitutes your agreement to the Conditions of Use. BHC reserves the right to amend the Conditions of Use at any time. The amended terms and conditions will be effective immediately. Since you will be bound by the amended terms and conditions, you should visit this page periodically to review the Conditions of Use.

2. Restrictions Of Use

You must not use the Website in any manner or for any purpose which is: a. unlawful or in any manner which violates any right of BHC or any other company within the Bird Group for Companies; or b. prohibited by the Conditions of Use. The Website is available only to, and may only be used by, individuals who can form legally binding contracts under their applicable law.

3. Copyright

All information, text, material, graphics and advertisements on the Website ("Content") are the copyright of Bird Healthcare Pty Ltd (Copyright© 2012), its suppliers and/or licensors unless indicated otherwise on the Website.

The Content is protected by Australian and international copyright law. Unauthorised use of the Content may violate these laws. You may download and view the Content for your personal, non-commercial use provided that all Content is intact and in the same form as presented on the Website (including all copyright, trade mark and other proprietary notices). Except as expressly provided above, nothing contained in this document shall be construed as conferring any license or right under any Bird Healthcare Pty Ltd copyright.

4. Trademarks

All names, logos and trademarks owned by or licensed to The Bird Group of Companies and are set off from surrounding text, and are referred to with a TM or ® symbol or appear in italics or all capital letters. All other trademarks displayed on the Website are trademarks of their respective owners. All other trademarks displayed on the Website are trademarks of their respective owners. Such third party trademarks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of Bird Healthcare Pty Ltd should be inferred from the use of these trademarks. Nothing contained in the Website should be construed as granting any license or right of use of any trademark displayed on the Website without the express written permission of the relevant company within Bird Healthcare Pty Ltd or third party owner.

5. Disclaimer And Limitation Of Liability

BHC offers products and services to diagnose, prevent and treat disease. Our Devices for use by healthcare professionals are regulated by government agencies in each of the countries in which we do business, such as the Therapeutic Goods Administration in Australia. Regulations often restrict the prescribing information that can be disclosed to the public thus requiring personal consultation with your health care professional.

The Website has been developed as a service of BHC. Like any other service, and in spite of our best efforts to keep the Content current, the Content may become out of date from time to time. Nothing on this Website should be construed as the giving of advice or the making of a recommendation and it should not be relied on as the basis for any decision or action. It is important that you rely only on the advice of a health care professional to advise you on your specific situation.

BHC makes no representation about the accuracy, reliability, completeness or timeliness of the Content. The Content may contain inaccuracies or typographical errors. The use of the Website and Content is at your own risk.

5. Disclaimer And Limitation Of Liability cont.

The Website and Content are provided on an AS IS basis without any warranties of any kind. BHC, to the fullest extent permitted by law, disclaims all warranties. The Competition and Consumer Act 2010 (Cth) and all corresponding state legislation may confer rights and remedies on you in relation to the provision by BHC on the Website of goods or services which cannot be excluded, restricted or modified ("Prescribed Rights"). BHC does not exclude any Prescribed Rights but does exclude all other conditions and warranties implied by custom, law or statute. In addition, BHC does not warrant that the Website will operate error free or that this Website or its services are free of computer viruses.

Under no circumstances (including, but not limited to, an act or omission on the part of BHC) will BHC or any other company within the The Bird Group of Companies be liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from any use or access of, or any inability to use or access, the Website or any Content.

To the fullest extent permitted by law, BHC's liability for breach of any Prescribed Right which cannot be excluded is limited at the option of BHC to the following:

  • in the case of services supplied or offered by BHC, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
  • in the case of goods supplied or offered by BHC, (a) the replacement of the goods or the supply of equivalent goods, or (b) the payment of the cost of replacing the goods or acquiring equivalent goods.

6. Hyperlinks

This Website contains hyperlinks and other pointers to internet websites operated by third parties ("Linked Sites"). The Linked Sites are not under the control of BHC and BHC is not responsible for the contents of any Linked Site or any hyperlink contained in a Linked Site. The links are provided solely for your convenience and do not indicate expressly or impliedly, any endorsement by BHC or the Bird Group of Companies for the Linked Site or the products or services provided at those sites. You link to any such Linked Site entirely at your own risk.

We exercise no control over the quality, safety or legality of the products or services advertised or sold and statement made through any Linked Sites. The material on any Linked Site, including product information and prices, are the responsibility of the operator of the Linked Site. Any information contained on a Linked Site is subject to change without notice by the operator of that website. BHC is not liable for the prices or price changes, including where the price changes have not been reflected on the relevant site. Any purchases or dealings you have with a Linked Site are done at your own risk. BHC is not a party to any transaction between you and a Linked Site.

7. Internet Service Providers

If you are an internet service provider and/or access provider, you must not use the Website in any manner or for any purpose which is:

  • unlawful or in any manner which infringes any right of BHC or any company within the Bird Group of Companies; or
  • prohibited by the Conditions of Use.

8. Termination

The Conditions of Use are effective until terminated by BHC. BHC may terminate this agreement and your access to the Website at any time without notice. In the event of termination, you are no longer authorised to access the Website. All restrictions imposed on you, disclaimers and limitations or liability set out in the Conditions of Use will survive termination.

9. Governing Law

The Conditions of Use are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria.

10. Miscellaneous

If any provision of the Conditions of Use is found to be invalid or unforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Conditions of Use which will continue in full force and effect. All rights not expressly granted are reserved.

privacy policy

Bird Healthcare Pty Ltd (BHC) respects the privacy of visitors to its websites and is committed to the protection of their personal information. This privacy statement explains data collection and use practices of the site (the "Site"). This Website Privacy Statement is in addition to and should be read in conjunction with the terms and conditions which govern the use of this Website.

Binding nature

By accessing and using the Site, you agree and consent to the collection, use and disclosure of your personal information as outlined in this Privacy Statement.

BHC recognises that your privacy is a closely held and highly personal value and that you have a right to control your personal information. We know that providing personal information is an act of trust and you have our assurance that we will take all reasonable steps to ensure that the personal information you provide to us is protected from misuse or unauthorised disclosure. Unless you explicitly direct us to act otherwise, this Website Privacy Policy (as updated and published on this Site from time to time) will govern how BHC handles your personal information and safeguards your privacy.

Description Of The Information BHC May Collect

1. Personally Identifiable Information

BHC collects personally identifiable information (i.e. information from which you can be identified, such as name, address, telephone number or e-mail address) only when it is asked for and/or you voluntarily submit it to us on this website.

While you do not have to provide this information, a failure to do so may mean that we are unable to provide you with information or services from the Site.

In some instances, the purpose for which this information is collected will be indicated when the information is collected.

As a general policy, and unless indicated otherwise, BHC collects information for one or more of the following purposes (as outlined in the Medicines Australia Privacy Information Sheet):

  • Maintaining a record of inquiries (including medical inquiries), complaints and adverse event reports relating to BHC's products and reporting these to relevant regulatory bodies as may be required.
  • Sending you material on BHC's activities and products or development in Device advancements which may be of interest to you and tailoring marketing services to suit your needs.
  • Administering disease awareness/management programs or other similar programs organised by the company.
  • Monitoring and reviewing the company's compliance with relevant regulations and codes of conduct in its dealings with you.

We may use the information to respond to your requests, improve our level of service and the content of our website; provide you with tips, helpful information, product news and updates; notify you of new BHC products and services; seek your views on our products and services; and for our own internal purposes. However, BHC will only use personal information for the purpose for which it was collected or as may otherwise be permitted by law.

In particular BHC will only use or disclose sensitive information about you for the purpose for which it was collected or as may be otherwise permitted by law.

However, BHC may use or disclose other personal information about you to the extent:

  • indicated to you at the time of supply of the information to us;
  • required to provide you with a service or goods which you have requested;
  • required for the ordinary operation of our Website or our business (e.g. to send you information about our goods and services);
  • required by compulsion of law;
  • expressly permitted under any agreement with you; or
  • to lessen a serious threat to a person's health or safety. BHC will not use or disclose any information about you for purposes other than those covered above, without your consent.

2. Non-Personally Identifiable Information

BHC also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to our websites, the number of visitors to each page of our websites, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our websites so that we may improve them and the services we offer. We may also share this information with other companies within the Bird group and with other third parties. NO PERSONALLY IDENTIFIABLE INFORMATION IS DISCLOSED IN THIS PROCESS.

Use of IP Addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online. BHC, or third party companies acting on behalf of BHC, may collect IP addresses for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's terms of use, or to protect our service, site or other users.


This website uses a technology called "cookies". A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies help provide additional functionality to the Site or help us analyse usage of the Site more accurately. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to the Site. In all cases in which cookies are used, we will not collect personally identifiable information without your explicit permission. The only personally identifiable information BHC collects is the information you voluntarily provide.

You have the ability to accept or decline cookies. Most Web Browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet Browser's instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site or any other websites that you visit.

How We Protect Your Personal Information

BHC is committed to protecting the security of your personal information. BHC uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide to BHC on computer servers with limited access that are located in controlled facilities. While we cannot guarantee that loss, misuse or alteration to data will not occur, we make every commercially reasonable effort to prevent such unfortunate occurrences. You also acknowledge that BHC gives no assurance with regards to personal information being transmitted by you to BHC. BHC will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information due to the Site being linked to the internet.

You can greatly assist us in keeping your personal information secure by maintaining the confidentiality of any password and accounts we issue to you for access and use of our Website. Please let us know immediately if there is any unauthorised use of your password and account by any other Internet user or any other breach of security. BHC accepts no responsibility for any unauthorised use of any password and/or account.

Sharing Personally Identifiable Information With Third Parties

BHC will not sell or rent personally identifiable information to any third party for any purpose. Sometimes selected third parties are, however, used to provide BHC with support services in connection with its websites and such parties may, from time to time, have access to your personal information to enable them to provide those services to BHC (except if it is sensitive information). Please rest assured that all companies providing such support services are required by BHC to meet the same standards of data protection as BHC and are prohibited from using the information for their own marketing purposes.

In certain special cases, we may disclose your personally identifiable information in the following circumstances:

  • when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with BHC's rights, property or operations, other users of this site, or anyone else who could be harmed by such activities; or
  • when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.

Personal information collected on the Site may be stored and processed in your country of residence or any other country in which BHC or its affiliates, subcontractors or agents maintain facilities, and by using the Site, you consent to any transfer of information outside of your country of residence. BHC will ensure that, if information is transferred outside your country of residence, it will still be treated in accordance with this privacy statement.

Access To Your Personal Information

If we hold personal information about you, you are able to access, change and update your personal information at any time. If you wish to do this, please contact us using the Privacy Policy Enquiry form setting out your name and email address and the details of your request. We will acknowledge receipt of your request within 7 days and endeavour to respond to your request within 30 days.

Links To Other Web Sites

This Site may provide links to other BHC and third party websites as a service to our users. The privacy statement described here does not apply to those sites. Please ensure you check the legal and privacy statement posted on each site you link to before disclosing your personal information on any such site.


We may occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site constitutes your agreement to the privacy statement and any updates.

We at BHC welcome your feedback. If you have any questions in relation to this Website Privacy Policy or BHC's privacy practices, or if you have any suggestions or problems, please contact us at for Privacy Policy Form.

For general information on protecting your privacy, please visit the Australian Federal Privacy Commissioner's website at

shipping details

The fees payable are automatically calculated on size and destination of the order. We offer discounted shipping on multiple purchases which is combined automatically in checkout.

Delivery Times

Domestic Shipping (Within Australia)

Most items are in stock and shipment is usually within 24 hours of receiving cleared payment. Dispatches are Monday to Friday excluding Public Holidays. Domestic delivery within Australia is via our nominated courier service. Delivery times are within the standard Australia Post advertised time frames for the service used. If you are not at the delivery address at the time of delivery the courier driver should leave a card advising you to arrange collection from your local post shop. We recommend that you use an address for delivery of where you will be during normal working hours if Registered or Express mail options are used - both of these services require the parcel to be signed for. If your item is returned to sender we will have to charge a re-delivery fee if you wish the item to be delivered again. A tracking number can be provided on request for all dispatched items.

International Shipping (Outside Australia)

International shipments are sent via Australia Post International Airmail. Delivery time to each country may vary, but for a guide you can visit the Australia Post website here : Australia Post International postage guide. 
Please Note: You are responsible for any duties or taxes deemed collectable by your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order.

general warranty and returns information

Faulty Items

Warranty / Returns within the first 14 days.

Please refer to the advertisement for details of the duration of the warranty on the product. Should you receive your items with the following faults we will happily offer replacement items subject to stock availability.

Product is Dead On Arrival (DOA)

An incorrect item was shipped to you

If we do not have a replacement item a full refund will be given.

If the above applies please contact us within 10 days of dispatch or 7 days of receipt of the item to arrange for it to be replaced.
Products must be returned to us within 14 calendar days of the issuance of the RMA (Return Material Authorization).

All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product.

For DOA products a Reply Paid postal service is offered to customers. Replacement of DOA products will be at our expense.

All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer's expense.

Warranty issues outside the first 14 days.

Warranty issues beyond the initial receipt. Please contact us with details of the problem, often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimalise on returns. All items returned during this time will be at customer's expense, return postal costs will be advised at the time of authorization of the return.

Unwanted Goods

If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 20% on the cost of the item. Postal costs are not refundable. Returned items in this category must be unused and in "as new"; and "saleable" condition with all original packaging and accessories returned. Postage on the returned goods will be at Buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.

Under exceptional circumstances we reserve the right to refuse return of goods.

Warranty Periods

Warranty periods as stated on the website are based on the Manufacturers warranty periods, terms and conditions. Terms of conditions differ per product.

Bird Healthcare Pty Ltd will in certain instances service outside the warranty period, and warranty terms, this is case dependent and is left to the discretion of Bird Healthcare Pty Ltd.